by Prince A. Sanders | Oct 11, 2019 | Blog, Prince A Sanders
Technology has fundamentally transformed how we communicate, whether it be with family, in the workplace, or at hotels. Tech has made almost everything faster and more efficient. Every industry has been transformed, and hospitality is no exception to this trend....
by Prince A. Sanders | Sep 18, 2019 | Blog, Prince A Sanders
No matter what your industry, a first impression is of immeasurable importance. The first impression is especially critical within hospitality, where the first few moments have the potential to establish the guest’s entire experience. Those of us in hospitality need...
by Prince A. Sanders | Aug 19, 2019 | Blog, Prince A Sanders
Anyone in the hospitality industry will tell you how important communication is to high-quality service. Our goal is to serve others and meet their needs, which is impossible without strong communication abilities. When we talk about communication, most people...
by Prince A. Sanders | Jul 15, 2019 | Blog, Prince A Sanders
I’d like you to take a minute to think about a time someone engaged with you while you were out shopping. Have you ever purchased a product or completed a transaction you were unsure about? What turned your “maybe” into a “yes”? Chances are, it was because someone...
by Prince A. Sanders | Jun 21, 2019 | Blog, Prince A Sanders
Hospitality, at its very core, is centered around people. The customer must be at the front of every decision we make, and each process should be tailored directly to them. My “People First” mentality in hospitality uses engagement, communication, and a positive...
by Prince A. Sanders | May 24, 2019 | Blog, Prince A Sanders
Throughout my time in the luxury hospitality industry, I’ve come into contact with an incredible variety of leaders. Some of them have become wonderful mentors who have shared so much of their experience and wisdom with me. For this, I am eternally grateful. Their...
