by Prince A. Sanders | Jun 24, 2024 | Blog, Hospitality, Prince A Sanders
In the dynamic realm of customer service , where guest satisfaction reigns supreme, the ability to glean actionable insights from customer feedback is paramount. While traditional surveys have long been the cornerstone of understanding guest experiences, they often...
by Prince A. Sanders | May 9, 2022 | Blog, Prince A Sanders
While many companies wish to be inclusive, that is a goal that is easier said than achieved. Many companies lack the diversity necessary to become truly inclusive. Following are five signs that a company may be lacking in true diversity, as well as how to address...
by Prince A. Sanders | Jul 30, 2021 | Blog, Prince A Sanders
It can be easy to fall into old habits. Order the same meals at the same restaurants because you know you like them. Go to the same places, watch the same shows on Netflix, and engage in the same activities because you know they work for you. When hiring new team...
by Prince A. Sanders | Jun 21, 2019 | Blog, Prince A Sanders
Hospitality, at its very core, is centered around people. The customer must be at the front of every decision we make, and each process should be tailored directly to them. My “People First” mentality in hospitality uses engagement, communication, and a positive...
by Prince A. Sanders | May 24, 2019 | Blog, Prince A Sanders
Throughout my time in the luxury hospitality industry, I’ve come into contact with an incredible variety of leaders. Some of them have become wonderful mentors who have shared so much of their experience and wisdom with me. For this, I am eternally grateful. Their...
