Understanding First Impressions

Understanding First Impressions

No matter what your industry, a first impression is of immeasurable importance. The first impression is especially critical within hospitality, where the first few moments have the potential to establish the guest’s entire experience. Those of us in hospitality need...
Why Focus On Engagement?

Why Focus On Engagement?

I’d like you to take a minute to think about a time someone engaged with you while you were out shopping. Have you ever purchased a product or completed a transaction you were unsure about? What turned your “maybe” into a “yes”? Chances are, it was because someone...