by apatterson | Aug 17, 2024 | Blog, Hospitality, Prince A Sanders
The service industry thrives on human connection. A friendly waiter remembering your regular order, a hairdresser who knows exactly how you like your haircut – these small touches create a sense of value and appreciation that keeps customers coming back. But in...
by apatterson | Jul 15, 2024 | Blog, Prince A Sanders
In today’s ultra-competitive job market, top talent is in high demand. The best employees have their pick of opportunities, making it more challenging than ever for companies to attract and retain star performers. Losing key players can be devastating. It...
by apatterson | Jun 24, 2024 | Blog, Hospitality, Prince A Sanders
In the dynamic realm of hospitality, where guest satisfaction reigns supreme, the ability to glean actionable insights from customer feedback is paramount. While traditional surveys have long been the cornerstone of understanding guest experiences, they often fall...
by Prince A. Sanders | Nov 13, 2023 | Blog, Prince A Sanders
In the fast-paced and dynamic service industry, leadership plays a crucial role in shaping organizational culture and driving success. Among various leadership styles, servant leadership stands out for its emphasis on empathy, collaboration, and a focus on the...
by Prince A. Sanders | Aug 7, 2023 | Blog, Prince A Sanders
In today’s fast-paced and competitive business world, effective delegation is a key skill that successful leaders must master. Delegation is not just about assigning tasks; it’s about empowering your team, maximizing productivity, and achieving overall...