Blog

Setting Professional and Personal Goals 

Setting Professional and Personal Goals 

For many professionals, the start of the new year brings a time of reflection and looking to the future. We reflect on what has been accomplished in the past year and look for exciting new ways to achieve new goals. It’s ever so important to start the year with both...

The Right Time to Make a Career Move 

The Right Time to Make a Career Move 

Some say that timing is everything and I couldn’t agree more. We wait for the perfect time to make needed changes in our lives. However, making a change doesn’t require precise timing. Sometimes if we wait for that “perfect” moment, it will never come. This idea is...

Incorporating Team Building Into the Workplace

Incorporating Team Building Into the Workplace

Let’s face it; not everyone is a big fan of team building, especially in the workplace. However, it offers significant value for the employees and the company as a whole. Gathering your team together for something that is non-work related provides everyone with the...

5 Time Management Skills That Make Leaders Successful

5 Time Management Skills That Make Leaders Successful

In leadership, there is one thing that we never have enough time. Throughout our day-to-day, we feel the desire to remain in control...of everything! We want to have control of our teams, control of our meetings, and most importantly, control over tough situations....

The Importance of Mentorship

The Importance of Mentorship

As many of us in leadership roles look back through our career we have had someone to help, or rather guide us along the path. It’s no surprise that at least 75% of executives have said that mentoring has been vital in their career development. In my career, I've had...

Understanding First Impressions

Understanding First Impressions

No matter what your industry, a first impression is of immeasurable importance. The first impression is especially critical within hospitality, where the first few moments have the potential to establish the guest’s entire experience. Those of us in hospitality need...

Nonverbal Communication in the Hospitality Industry

Nonverbal Communication in the Hospitality Industry

Anyone in the hospitality industry will tell you how important communication is to high-quality service. Our goal is to serve others and meet their needs, which is impossible without strong communication abilities.  When we talk about communication, most people...

Why Focus On Engagement?

Why Focus On Engagement?

I’d like you to take a minute to think about a time someone engaged with you while you were out shopping. Have you ever purchased a product or completed a transaction you were unsure about? What turned your “maybe” into a “yes”? Chances are, it was because someone...

What is a People First Mentality?

What is a People First Mentality?

Hospitality, at its very core, is centered around people. The customer must be at the front of every decision we make, and each process should be tailored directly to them. My “People First” mentality in hospitality uses engagement, communication, and a positive...