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The Role of Servant Leadership in the Service Industry

The Role of Servant Leadership in the Service Industry

In the fast-paced and dynamic service industry, leadership plays a crucial role in shaping organizational culture and driving success. Among various leadership styles, servant leadership stands out for its emphasis on empathy, collaboration, and a focus on the...

The Importance of Pivoting in Leadership

The Importance of Pivoting in Leadership

Even the best-laid plans can go awry. For organizational leaders, responding to obstacles that arise quickly is critical for their team's success. While these scenarios sometimes have an easy fix, other times, they might require a complete overhaul. Being able to...

What Is Leadership Presence, and Why Is it Important?

What Is Leadership Presence, and Why Is it Important?

Some people walk into a room and can immediately take control of a situation, delegating tasks and taking on a leadership role. It comes naturally, and everyone can sense it. Professionals call this quality leadership presence, and while it may be hard to define, you...

What Are Different Types of Leadership Styles?

What Are Different Types of Leadership Styles?

Everyone has their own style of leadership, however many individuals like to place leaders in two categories: good and bad. Let’s face it, we’ve all had experiences with both. The reality is, leadership isn’t always good or bad, black or white. There are many...

How You Can Take Your Leadership to the Next Level

How You Can Take Your Leadership to the Next Level

There is always room for improvement, no matter your profession. In a leadership position, you should strive to improve your development skills and the development skills of your team. Managing other people is a skill that can be learned, but that doesn’t mean you...

Your Company Is Inclusive, but Is It Diverse?

Your Company Is Inclusive, but Is It Diverse?

While many companies wish to be inclusive, that is a goal that is easier said than achieved. Many companies lack the diversity necessary to become truly inclusive. Following are five signs that a company may be lacking in true diversity, as well as how to address...

Keeping Your Service Level High When Understaffed

Keeping Your Service Level High When Understaffed

No business is immune to staffing shortages. When employees leave or take time off, it can be difficult to maintain the same level of service your customers are accustomed to.   Communicate Effectively   Familiarize employees with the ramifications of staff...