Incorporating Team Building Into the Workplace
Let’s face it; not everyone is a big fan of team building, especially in the workplace. However, it offers significant value for the employees and the company as a whole. Gathering your team together for something that is non-work related provides everyone with the...
5 Time Management Skills That Make Leaders Successful
In leadership, there is one thing that we never have enough time. Throughout our day-to-day, we feel the desire to remain in control...of everything! We want to have control of our teams, control of our meetings, and most importantly, control over tough situations....
The Importance of Mentorship
As many of us in leadership roles look back through our career we have had someone to help, or rather guide us along the path. It’s no surprise that at least 75% of executives have said that mentoring has been vital in their career development. In my career, I've had...
How to Find the Balance Between Technology and Human Interaction
Technology has fundamentally transformed how we communicate, whether it be with family, in the workplace, or at hotels. Tech has made almost everything faster and more efficient. Every industry has been transformed, and hospitality is no exception to this trend....
Understanding First Impressions
No matter what your industry, a first impression is of immeasurable importance. The first impression is especially critical within hospitality, where the first few moments have the potential to establish the guest’s entire experience. Those of us in hospitality need...
Nonverbal Communication in the Hospitality Industry
Anyone in the hospitality industry will tell you how important communication is to high-quality service. Our goal is to serve others and meet their needs, which is impossible without strong communication abilities. When we talk about communication, most people...
Why Focus On Engagement?
I’d like you to take a minute to think about a time someone engaged with you while you were out shopping. Have you ever purchased a product or completed a transaction you were unsure about? What turned your “maybe” into a “yes”? Chances are, it was because someone...
What is a People First Mentality?
Hospitality, at its very core, is centered around people. The customer must be at the front of every decision we make, and each process should be tailored directly to them. My “People First” mentality in hospitality uses engagement, communication, and a positive...
Qualities of Strong Hospitality Leaders
Throughout my time in the luxury hospitality industry, I’ve come into contact with an incredible variety of leaders. Some of them have become wonderful mentors who have shared so much of their experience and wisdom with me. For this, I am eternally grateful. Their...
My Story to Tell
Thanks to a recent article published by Forbes, the number of people searching for me online has dramatically increased over the last few months. Through this recent spike in interest, I have realized that I have a voice. Over the years, many people have asked me to...